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Shipping & Returns

If your payment is processed before 2 pm the order will usually go out the same day, except for at weekends and bank holidays where we will endeavour to send goods out at the first post available. All orders will be posted DHL Tracked Courier service  and will require a signature upon receipt. Orders can take between 1 day and 5 working days to arrive at your delivery address after it has been processed. International orders will be sent via airmail with an estimated arrival time of 5 days (Europe) and 7 days (rest of world).

Delivery Charges:

UK  £10.00

Europe £20.00

Rest of the World £35.00

PLEASE NOTE: Matakki use third party couriers for shipment of their orders and do not accept liability for unforeseeable delay or the management of shipment issues. Queries relating to this should be directed to the courier identified as responsible for your parcel at the time of shipping. Please quote your relevant shipping number (Waybill) in correspondence with them. DHL Customer services can be reached on Tel: 0844 248 0844

 

Cancellation and Return Policy:

You have the right to cancel your order goods at any time up to 7 working days after the day following the delivery of the goods by contacting our customer services department by email.

Your item for return must be in "as new "condition, which means the same condition as it was when it left us.

If you do not return the goods within 7 days of your cancellation then we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the set price on the web site.

You (the customer) are responsible for paying for the return costs and must ensure that the goods are packaged well to avoid damage. We advise that you return your goods with a tracked service so that we can follow the progress of your shipment.

 

Where do we ship

Matakki scissors ship to the following destinations:

  • Channel Islands
  • England
  • Northern Ireland
  • Scotland
  • United Kingdom
  • Wales
  • Albania
  • Andorra
  • Austria EU
  • Balearic Islands
  • Belarus
  • Belgium EU
  • Bosnia Herzegovina
  • Bulgaria (EU)
  • Canary Islands
  • Croatia
  • Cyprus EU
  • Czech Republic EU
  • Denmark EU
  • Estonia EU
  • Finland EU
  • France EU
  • Germany EU
  • Gibraltar
  • Greece EU
  • Hungary EU
  • Iceland
  • Ireland (Rep) EU
  • Italy EU
  • Latvia EU
  • Liechtenstein
  • Lithuania EU
  • Luxembourg EU
  • Macedonia
  • Malta (EU)
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland (EU)
  • Portugal EU
  • Romania (EU)
  • San Marino
  • Serbia
  • Slovakia (EU)
  • Slovenia (EU)
  • Spain EU
  • Sweden EU
  • Switzerland
  • Ukraine
  • United States Of America
  • Australia
  • New Zealand
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