The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Matakki scissors prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Matakki will not accept liability for injury or damage resulting from the use or misuse of any product purchased from our website whether that use be by trained or untrained personnel. It is your responsibility to ensure that you or your employer has insurance that covers the use of the products you are buying. Matakki reserve the right to ask for proof of professional status and refuse the order if we believe you not to be a trade customer.
Whilst Matakki make every effort to provide the free accesories seen in its images across its sales forums, there may be ocassions upon which these are substituted with an item of similar description. This refers to razors and combs which are provided free of charge with selected purchases at Matakkis discretion.
Where customers payment details cannot be verified or there is a discrepency in payment address this may delay shipment or result in cancelation of orders by ourselves. Customers will be contacted by our sales team in this event. As it is the customers responsibility to provide accurate demographic details Matakki accept no responsibility under such circumstances for shipment delay but may request further information to assist with such matters.
Matakki DO NOT accept responsibility for the unforseeable delay of deliveries or the management of these by our third party courier providers and queries relating to this should be directed to them via their customer service department DHL can be contacted on the following number: 0844 248 0844 quoting your shipping (Waybill) reference number.
Where an item is purchased from a third party distributor of Matakki and not from us the manufacturer directly, communication regarding the purchase should be directed to the point of sale and not ourselves.
Matakki DO NOT authorise work under a drop warrant without presentation of the drop warranty card. The drop warranty is only valid for use within 12 months from the date of purchase and will not be authorised outside of this time.
When your order is confirmed by us, a contract is formed between us for the supply of your goods. You may cancel the contract by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract and goods must be unused upon return. Notification must be in writing by either email, fax or letter to the following address: For the Purchase of goods or services specified, from the party to whom the purchase is addressed or their representative at the point of sale, The companies Terms and Conditions will be deemed accepted by the buyer regardless of route of purchase upon the first of the following occuring: (a) Seller making, signing, or delivering the goods to the buyer any letter, form,Invoice or other written correspondence being issued; (b) Any performance by the seller to fulfill order provision under the order. Please note that due to the nature of hand crafted items variation to pattern and or coulouring were applicable may occur and this does not constitute as a manufacturing defect.
You may not cancel your contract with us where any manufacturer's seal has been broken. Also, please note that hygiene regulations mean that we cannot accept the return of any scissor, razor or razor blade (or similar item, this list is not exhaustive) that has been used.
If you cancel the contract, you must take reasonable care of the goods from the time you receive them until you return them to us, you must return the product with its original packaging material in original condition.
If you cancel the contract you must return the goods to us at your own expense, you are also liable for the package's safe return so we suggest a recorded delivery service be used.
If you cancel the contract and do not return the goods as required, we may charge you our direct costs of recovering the goods. If you return goods that are damaged and cannot be re-sold we retain the right to charge for such damage. Refunds will be made to your original payment method, PayPal, credit card or cheque, we will refund your payment as soon as possible and certainly within 30 days of receiving the goods back.
In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract.
Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.
You should notify us as soon as possible in the same way as for a returned product if you discover that any goods are faulty goods. Faulty goods will be replaced or repaired according to the manufacturer's instructions providing they are still within the warranty period, this repair or replacement could take up to 21 days.
Faulty goods may be returned free of charge, details of how to do this will be sent to you from our returns department once the faulty item has been registered with us.
If you return goods because you think they are faulty, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.
When you return goods to us for any reason;
You must return all items in as new condition, including all accessories provided at the point of sale.
All items are subject to a documented quality control check before shipping.
Returned items for any reason are subject to an inspection by a qualified technician prior to any offer of refund or exchange.
You must ensure that they are properly and securely packaged and labeled with our address.
You are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you.
You are responsible for any damage or loss in transit where you arrange the transport (rather than using our courier).
Any goods sent back to us without prior company approval will not be refunded, replaced or repaired and any costs we incur for this return will be passed onto the customer.
You are responsible for any damage or loss in transit that is due to incorrect or inadequate packaging by you
Returns due to “change of mind” or incorrect size selected by you will require you the customer to cover the cost of any subsequent return to us. Delivery costs for your initial order are non-refundable in this instance and will be retained by us on processing a refund for the item/s purchased.
These terms and conditions do not affect your statutory rights.
Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
Our pricing structure is correct at the times the goods are displayed on the website, however they are subject to alteration without prior notice. Prices are inclusive of VAT.
Trade customers may request a trade account for purchases. Contact firstname.lastname@example.org
Payment must be made prior to the dispatch of all goods unless you are holding a trade account with us. Payment can be made through the secure website online. If cheques or postal orders are sent, the goods ordered will only be dispatched when the funds have cleared normal banking procedures. All goods remain the property of Matakki Scissors until paid for in full.
Matakki uses PayPal and Braintree as its online secure payment provider, PayPal and Braintree are one of the world's largest secure providers of Internet based financial transactions. Your order with Matakki will be totally secure making your transaction safe and guaranteed.
Orders cannot be cancelled once they have been dispatched. There will be a charge of 5% up to a maximum of £7 for goods returned, to cover re-stocking and credit card fees.
We welcome all feedback from our customers please contact us and we will respond to it. These terms and conditions and contract are subject to English law.
Please note, discount codes can only be applied to MATAKKI products only.