Matakki Premium Scissor Service

Product ratings

5.0 out of 5 based on 5 reviews.

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Jamie Calum
The best service ever, don't bother using anyone else now ;-)
Guest | 16/01/2019 17:27
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Ray Ashfield
I sent my damaged Black Ninja after a heavy fall, massive chip in the ;-( Matakki sorted them out and they came back to me 2 days later LIKE NEW! Ace service from Matakki, thank you.
Guest | 16/01/2019 17:29
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Poppy Andrews
My flower shears were pulling, i hadnt had them serviced for about 16 month (whoops), after speaking to Matakki they advised I should get them serviced every 700/900 cuts or at least once a year. Sorry i didnt realise but have just got them back and they are soooooooo sharp and smooth. I'll be sending another pair for sharpening soon xxx
Guest | 16/01/2019 17:31
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Juliet D
Really quick service from Matakki. Scissors are like new.  Thank you guys. Definately recommended, it's not worth using anyone else.
Guest | 27/02/2019 13:12
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Nic Kay
Had my scissors sharpened/serviced yesterday after they took a nasty drop, honestly didn't think they'd be repairable. The best service I've ever had on my scissors, and I couldn't recommend enough, the amount of effort gone into making them right again is unbelievable. Thank you so much for your help and for fitting me in last minute.
Guest | 07/05/2019 16:35
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What's Included?

Your hair cutting scissors should be serviced every year during normal use but if you create more than average number of cuts then we suggest a service twice per year. Your scissor should always be serviced by a qualified Matakki technician otherwise you could invalidate your lifetime warranty.

Our service includes a detailed pre-service inspection report followed by a deep machine polish to rectify any edge faults. We then polish the ride area and hone line using a Japanese glass stone with a grit rating of 6000, this is an essential part of the service process. You can have a perfect convex edge but if the ride line is not polished then your scissor simply will not glide. The next process is gentle work with a diamond wheel to recreate the cutting edge, this process takes away a very small amount of steel to create a burr. Next the blades are worked on a leather polishing wheel to convex your scissors to the correct angle.

We then check the scissor balance and sett, rubber stopper, tension screw system and finger rest and make any required corrections and replace any parts if needed. All scissors are then cut tested in both wet and dry tissue, cleaned, oiled, polished and returned back to you in as flawless condition.

Important Information

Please add any specific notes about your scissor to the “order notes” section. Add details of any issues you may be experiencing with your scissors, for example, you may have dropped them and they are not cutting at the tips. Once your payment has completed, print your email receipt or invoice and place together with your scissor in your secure package. You must include your receipt/invoice so we can book your scissors into our service centre quickly, failure to add your invoice will slow down your service.

Do You Know How To Tension Your Scissors?

Instructions

Return the scissor securely packaged, we recommend the original scissor case or packed in heavy grade cardboard folded over to protect your scissors. Please ensure that you return this in a padded envelope for added protection and please enclose your receipt/invoice.

Please ensure the parcel is returned as a tracked delivery and keep the tracking number in your possession. If it is not returned via this method and subsequently lost we will not issue a replacement.

Matakki Scissors

Service Department

Unit 12 National Industrial Estate

Bontoft Avenue

Hull

HU5 4HF

United Kingdom

Sending Goods Back For Warranty Work - Customers Outside Of The UK

Please note under customs regulations warranty work carries a zero customs charge and therefore customers returning products for service work under warranty from outside the UK MUST mark the item as WARRANTY WORK with a ZERO CASH VALUE to benefit from a zero import/duty customs charge with the shipping company. Failure to do so may result in your package being refused and returned or an import charge that Matakki Scissors accept no responsibility and will be passed to you (the customer). For assistance with returns please contact customercare@matakki.com or call 0044(0)1482 219000

What's Included?

Your hair cutting scissors should be serviced every year during normal use but if you create more than average number of cuts then we suggest a service twice per year. Your scissor should always be serviced by a qualified Matakki technician otherwise you could invalidate your lifetime warranty.

Our service includes a detailed pre-service inspection report followed by a deep machine polish to rectify any edge faults. We then polish the ride area and hone line using a Japanese glass stone with a grit rating of 6000, this is an essential part of the service process. You can have a perfect convex edge but if the ride line is not polished then your scissor simply will not glide. The next process is gentle work with a diamond wheel to recreate the cutting edge, this process takes away a very small amount of steel to create a burr. Next the blades are worked on a leather polishing wheel to convex your scissors to the correct angle.

We then check the scissor balance and sett, rubber stopper, tension screw system and finger rest and make any required corrections and replace any parts if needed. All scissors are then cut tested in both wet and dry tissue, cleaned, oiled, polished and returned back to you in as flawless condition.

Important Information

Please add any specific notes about your scissor to the “order notes” section. Add details of any issues you may be experiencing with your scissors, for example, you may have dropped them and they are not cutting at the tips. Once your payment has completed, print your email receipt or invoice and place together with your scissor in your secure package. You must include your receipt/invoice so we can book your scissors into our service centre quickly, failure to add your invoice will slow down your service.

Do You Know How To Tension Your Scissors?

Instructions

Return the scissor securely packaged, we recommend the original scissor case or packed in heavy grade cardboard folded over to protect your scissors. Please ensure that you return this in a padded envelope for added protection and please enclose your receipt/invoice.

Please ensure the parcel is returned as a tracked delivery and keep the tracking number in your possession. If it is not returned via this method and subsequently lost we will not issue a replacement.

Matakki Scissors

Service Department

Unit 12 National Industrial Estate

Bontoft Avenue

Hull

HU5 4HF

United Kingdom

Sending Goods Back For Warranty Work - Customers Outside Of The UK

Please note under customs regulations warranty work carries a zero customs charge and therefore customers returning products for service work under warranty from outside the UK MUST mark the item as WARRANTY WORK with a ZERO CASH VALUE to benefit from a zero import/duty customs charge with the shipping company. Failure to do so may result in your package being refused and returned or an import charge that Matakki Scissors accept no responsibility and will be passed to you (the customer). For assistance with returns please contact customercare@matakki.com or call 0044(0)1482 219000

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