All Matakki Premium Scissors (4 stars) and Elite Scissors (5 stars) have a life time guarantee on parts and materials only (EXCLUDING DAMAGE CAUSED BY THE USER). The Matakki lifetime guarantee does not include lifetime sharpening. Matakki Pro Collection Scissors (3 stars) are not included within the lifetime guarantee. Matakki scissors (Premium & Elite Collections) are warranted to be free of material and workmanship defects. The warranty lasts for the lifetime of the scissor; however, all scissors are registered at the time of purchase and warranty coverage ends when the product is sold or transferred to another party or becomes unusable for reasons other than defects in workmanship or material.
Matakki Premium and Elite Collections have an accidental drop warranty which is valid for 12 MONTHS ONLY FROM DATE OF PURCHASE. This means if the scissor is dropped we will repair the scissors damage if possible. If the scissor is damaged beyond repair this will not be covered, for example If it snapped or bent from a drop. All Matakki scissors are subject to quality control checks prior to sale and dispatch. This information is documented and you (the customer) receives a copy of this upon purchase. Failures due to misuse, abuse or normal wear and tear are therefore not covered by this warranty.
No other express warranty applies, all Matakki warranties are the sole and exclusive warranty for Matakki scissors therefore no employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Matakki scissors.
All other technical work where a drop warranty card is not presented will be charged at the current rate shown on our website www.matakki.com. Drop warranties are not honoured without presentation of the card if it is not shown we will not provide a free service as per the Terms & Conditions of our website.
In the event that you have a problem with your Matakki scissor/product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our warranty policy in a timely manner.
Matakki products may experience normal wear and tear and require regular service to maintain their performance in addition to daily maintenance and care by the user. While normal wear & tear is not considered a "defect" and is not covered by the Lifetime Warranty. It is our goal to assist in returning your scissor back to its original condition a soon as possible and technical service work can be purchased here.
All too often the main cause of a scissors inability to perform is due to user error having the scissor incorrectly tensioned which causes the scissor to fold the hair or slip in use. Our dedicated customer care team can provide support regarding the tension and maintenance of your scissor in such instances and provide an advice sheet for future care. You can call us on 0044 (0)1482 219000.
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will be identified at the point of our quality control checks. When products are returned to us they are subject to a technical inspection and should be found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective and are commonly in need of a routine service to maintain the blade edges. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.