Your Matakki scissor should be serviced every year during normal use but if you create more than average number of cuts then we suggest a service twice per year. Your Matakki scissor should always be serviced by a Matakki qualified technician to ensure the famous Matakki sharpness is maintained.
Our service includes a detailed pre-service inspection report followed by a deep machine polish to rectify any edge faults. We then polish the ride area and hone line on a Japanese glass stone with a grit rating of 6000, this is an essential part of the service process and if not completed your scissor simply will not glide.
We then check the scissor balance and sett, rubber stopper, tension screw system and finger rest, make any required corrections and replace any parts if needed at no additional cost. Your scissor is then sharp cut tested in both wet and dry tissue, cleaned, oiled, polished and returned back to you in as flawless condition.
Matakki Servicing can take up to 5 days but we promise the wait is worth it, you’ll simply fall back in love with your Matakki scissors.
Please add any specific notes about your scissor to the “order notes” section. Add details of any issues you may be experiencing with your scissors, for example, you may have dropped them and they are not cutting at the tips. Once your payment has completed, print your email receipt or invoice and place together with your scissor in your secure package. You must include your receipt/invoice so we can book your scissors into our service centre quickly, failure to add your invoice will slow down your service.
PLEASE NOTE UNDER CUSTOMS REGULATIONS WARRANTY WORK CARRIES A ZERO CUSTOMS CHARGE, THEREFORE CUSTOMERS RETURNING PRODUCTS FOR SERVICE WORK UNDER WARRANTIES FROM OUTSIDE OF THE UK MUST MARK THE ITEM AS WARRANTY WORK TO BENEFIT FROM ZERO IMPORT DUTY/CUSTOMS CHARGE WITH THE SHIPPING COMPANY. FAILURE TO DO SO MAY RESULT IN AN IMPORT CHARGE WHICH MATAKKI ACCEPT NO RESPONSIBILITY FOR AND THIS WILL BE PASSED TO YOU THE CUSTOMER. FOR ASSISTANCE WITH RETURNS PLEASE CONTACT email@example.com or call 0044 (01482) 219000
Return the scissor securely packaged, we recommend the original scissor case or packed in heavy grade cardboard folded over to protect your scissors. Please ensure that you return this in a padded envelope for added protection. Enclose your receipt/invoice.
Please ensure the parcel is returned as a tracked delivery and keep the tracking number in your possession. If it is not returned via this method and subsequently lost we will not issue a replacement. (FOR NON UK CUSTOMERS PLEASE READ THE ABOVE CLAUSE REGARDING IMPORT/CUSTOMS CHARGES)